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Shipping and Warranty



OUR WARRANTY

30 Day Money Back Guarantee:
30 Day Money Back Guarantee or replacement products on every purchase made from YCC.
Customers are responsible for all return freight and insurance costs.
Return your product to YCC in original condition and original packaging.
Along with a copy of original sales receipt, must be returned to YCC in good condition at the owner's expense.
Wrap the package carefully.
YCC will not be held responsible for damage incurred during a product's return as a result of improper packaging. It is strongly suggested that all original packaging material from YCC be retained for all returns.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
YCC warranty does not pertain to any customer applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or acts of God.
We cannot take returns of products that have been assembled or modified.
YCC's warranty is non-transferable, and is valid for the original owner only.

Please email and include your original order number, what product(s) you are returning, and your name.
Or call us at 406-360-6629. We will give you an RMA number and a return address.

Life warranty on products installed by Your Custom Cellar:
Your Custom Cellar offers a lifetime warranty on any defects due to workmanship or material when installed by us. Warranty is void when product is modified, by a third party, after final installation.

Temperature and humidity control:
Your Custom Cellar is not responsible for wine temperature control. When requested, we obtain cooling and refrigeration units for our customers. However, there is no warranty on the refrigeration or cooling units from Your Custom Cellar and we will not be held liable. Warranties are available and purchased through the manufacturer and the warranties vary by manufacturer. It is the customer's responsibility to submit the requested warranty paperwork and to have cooling units installed by a state licensed HVAC contractor.

Privacy Statement:
Your Custom Cellar insures the privacy of your personal information. Your personal information is used strictly to fulfill and distribute your order. You can be assured that your credit card number is purged as soon as your order is processed. YCC also guarantees that it will not sell or share your information with any other entity for any purpose.

SHIPPING

The racks wil ship on an agreed date.
Orders will ship via UPS. Large items will ship by truck.
Packages are not insured.
Please inspect your package(s) upon delivery.
If a product arrives damaged, or we have made an error such as not including specific hardware, we will replace the damaged part or correct our error.